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The Renegade Server: Uncommon Strategies for Making more Money in 21st Century Food ServiceBy Tim Kirkland
Free Download The Renegade Server: Uncommon Strategies for Making more Money in 21st Century Food ServiceBy Tim Kirkland
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This best-seller by Tim Kirkland details creative ways for full-service restaurant servers, bartenders, managers and owners to sell more, serve better, and build repeat business with every customer. The #1 tool in North America for exploding tips and increasing customer loyalty! Used in over 20,000 full-service restaurants, bars and hotels worldwide. Over 300 ways to build sales, improve service and exponentially increase your personal income.
The Renegade Server provides fresh, unique insights on how servers can better engage customers on a personal level and use those connections to drive sales, improve service and develop repeat business. Front-line service teams, managers and owners alike will benefit from The Renegade Server's powerful, easily-applied techniques for determining every Guests' unique expectations and exceeding them every time.
You will learn:
- Why the "Up-Sell" is DEAD.
- Why people no longer bade thir tips on quality of service.
- The 10 commonly used phrases that kill service, sales AND tips.
- How to ditch pushy, outdated sales techniques and explode tip income with tools that WORK.
- The 4 secrets for discovering each guest's unique expectations and EXCEEDING them every time.
PLUS:
- 10 scientifically proven techniques for increasing tip percentages.
- 60 BONUS service techniques that will blow away your guests!
- Sales Rank: #417626 in eBooks
- Published on: 2016-10-13
- Released on: 2016-10-13
- Format: Kindle eBook
Review
A fun, fresh and real-world look at what service and selling means in the 21st Century...Chockablock-full of dozens and dozens of ways to make more money while making customers happy. --Jim Sullivan, Founder and CEO, Sullivision.com
Tim Kirkland dishes up real-world experiences and actionable quick fixes for common money-losing mistakes. He offers plenty of Ah-ha moments and straightforward strategies for increasing checks and tips. --Donna Hood Crecca, Editor, Cheers Magazine
With its easy to understand and even easier to implement strategies, it is THE handbook for anyone interested in delivering a better customer experience and making more money. --Josh Davies, CHT , President, Council of Hotel and Restaurant Trainers 2006-2007
About the Author
Tim Kirkland is an author, speaker and consultant on the topics of salesmanship, hospitality and customer service. During his 15+ years in the hospitality industry, Tim has led beverage and training departments for numerous respected restaurant brands, been an award-winning operator and successful restaurateur. Tim s books and seminars focus on specific, actionable tactics that increase sales and intensify guest loyalty by aligning the interests of the company, the crew, and the guest. Tim is Founder of the Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries. For more information, please visit renegadehospitality.com
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